At EDI Barcoding, we offer a range of maintenance contract tiers designed to meet the diverse needs of our clients. Our contracts ensure that you receive the support necessary for optimal performance of your barcoding and EDI integration systems.

Each tier provides varying levels of service and support, allowing you to choose the option that best aligns with your business requirements. Below is a brief overview of our maintenance contract tiers:

Our commitment to clarity and transparency ensures that you understand the benefits of each tier. Whether you are looking for basic support or a more comprehensive service package, EDI Barcoding is here to help you succeed.

How to Choose the Right Tier for Your Operation

The right maintenance tier depends less on company size than on how much a disruption would cost you. A useful starting point is to map where barcoding and EDI sit in your daily workflow. If a label printer fails at a small shop that ships a handful of orders a day, a next-business-day fix may be perfectly acceptable. If a missed advance ship notice (ASN) or a rejected purchase order acknowledgement could trigger retailer chargebacks or delay a truck, faster response and proactive monitoring become far more valuable.

Questions worth answering before you decide

  • Transaction volume and trading partners: How many EDI documents, such as 850 purchase orders, 856 ASNs and 810 invoices, do you exchange, and with how many partners? Each partner may have its own mapping requirements that change over time.
  • Compliance pressure: Do your customers enforce strict labelling standards, such as GS1-128 shipping labels, or scorecard vendors on accuracy and timeliness?
  • Hardware footprint: Count scanners, mobile computers and thermal printers, and note their age. Older devices tend to need more frequent attention and firmware care.
  • Internal expertise: Is there someone on staff who can handle first-line troubleshooting, or will you rely on outside help for most issues?
  • Operating hours: Multiple shifts or weekend shipping make after-hours coverage more important.

What tends to separate the tiers in practice

Beyond response times, the meaningful differences usually show up in preventive work. Higher tiers typically include scheduled reviews of maps and partner specifications, so changes are caught before they cause failed transmissions. They also tend to cover planned updates for connectivity and security, which is important as trading partners move to newer communication protocols. Dedicated account management helps when you onboard new retailers or distributors, because someone already knows your configuration.

It is also worth reviewing your tier annually. Businesses often start on a basic plan and outgrow it quietly as they add partners or locations. Comparing logged incidents, recurring problems and turnaround times against your contract is a practical way to see whether you are under- or over-covered. To see how service levels are measured, visit our SLA standings. You can also get in touch to talk through your requirements before committing to a plan.